- How do I schedule an appointment? To schedule an appointment for a well-child visit, or check-up, just call our office and request an appointment with your child’s regular provider. If there is no availability with your child’s doctor at a time that works for you, you will be offered an appointment with another provider. Appointments are made up to two months in advance.
- What if my child is sick? Please call our same number and ask to schedule a sick appointment; or, if you are unsure of your child’s need for an appointment, ask to speak to a triage nurse. She will then figure out the best way to have your child seen. We save ample appointment slots for same-day sick visits to accommodate our families.
- Can patients be seen on the weekend? We are open for sick visits on Saturdays from 9 until 1PM, and will schedule well-child visits as time allows on Saturdays. Appointments are booked by calling our office.
- Who do I call with questions or concerns? For non-urgent concerns about your child’s health, please call our office during business hours and ask to speak to a triage nurse. Please be prepared to leave your name, message, and number where you may be reached, in case she may need to return your call at a later time. Calls are returned in order of arrival and urgency and every effort is made to return calls in a timely manner, most within an hour.
- Who do I call with a concern after hours? We are on-call for our patients after the office is closed every day of the year, and we rotate this responsibility amongst ourselves. If your matter is urgent and you do not believe it can wait until the office opens in the morning, you should call our regular office number. An operator at our Answering Service will answer your call and ask you for your name, message, and a number where you can be reached. She will then contact the provider from our practice who is on call, and that person will call you back.
NOTE: If you have not heard back from a provider within one hour, please do not conclude that we just
“didn’t call you back.” Simply place your call to the answering service again, as it occurs (very rarely) that
a page may not go through. We will never disregard a page, or intentionally fail to return your call.
- What do I do in case of an emergency? Call 911. Later, as soon as you have a chance, try to call us so that we may remain up-to-date with your child’s status and assist in his or her care.
- What if I cannot be at my child’s appointment, and he or she is brought by a relative or a babysitter? We ask that you send your child’s caregiver with a letter that gives us permission to treat your child, dated, and signed. It is helpful if you include a brief note about your child’s most prominent symptoms or your greatest concern, as well as a number where you may be reached during or after the time of the visit.
- What if I am late for an appointment? If you are more than fifteen minutes late for an appointment, you may be asked to reschedule, in order to prevent long delays to other patients. This is considered by each provider on a case-by-case basis, and our primary goal is always to serve you and all our families as well as possible. If you are running late, please attempt to notify us prior to your arrival so that we may better serve you.
- What if I miss an appointment? If you fail to show for two consecutive appointments without calling to cancel, you will be billed for the second occurrence. Our staff makes an enormous effort to personally call and remind families of upcoming appointments. Please make every reasonable effort to notify us at least 24 hours in advance if you must cancel an appointment.
- Do you have labs or x-rays at your office? Our office is located in the Medical Office Building of Delnor Hospital, and laboratory and radiology facilities are a short walk down the hall towards the main hospital entrance. Orders are placed electronically at the time of your visit, and results will be relayed electronically, directly to the ordering provider and your child’s chart.
- How will I get the results of my child’s tests? While many of the common lab tests yield results within one day, studies such as x-rays and ultrasound, and some labs such as cultures, require two or more days before final results are known. In all cases, the provider who orders the test will make a plan with you for following up. If you wish to inquire about results, you may call our office at any time and ask to speak to the triage nurse. Our office maintains an organized system for tracking studies and other recommendations, such as seeing a specialist when needed. This helps ensure that necessary test are done, results are discussed with you, and a plan for any further action or follow-up is made.
- How do I get my child’s prescriptions filled? Most often, and especially for acute illnesses such as antibiotics for an ear infection, your child’s prescription will be electronically transmitted to the pharmacy of your choice at the time of your visit. If your child needs a refill for medication for a chronic condition, please call our office and ask to speak to the triage nurse. Please allow 24 hours for processing. Refills are also handled electronically, and may require a visit for your child’s status to be re-evaluated before the refill can be completed. Please see items #4 and #5 in our section titled “Policies and Practices” for more information about refilling medications.
- How do I request a referral? Please call our office and ask to speak to a triage nurse, or to your physician, to discuss your concerns. If a referral is needed, please allow 3-4 business days to complete the process.
- May I bring my child to Walk-In Clinic? Walk-In clinic is an amenity we are pleased to offer to children and families who are already established patients at New Beginnings. It is not possible for us to see first-time/new patients, or infants less than twelve weeks old, in our walk in clinic. All established patients over 12 weeks are welcome; please see our Walk-In info for more information regarding these visits.
- May I visit your office? Yes. We offer weekly Meet and Greet Sessions. Please call to RSVP.
- How do I figure out medication doses for my child? Please see our dosage charts for acetaminophen (Tylenol*) and ibuprofen (Motrin*, Advil*) in our “For Parents” section. As described in our “Policies and Practices,” which can be found on our page called OUR OFFICE; we do not recommend over-the-counter cold and cough medications. If you are considering giving your child another over-the-counter medication, please call us to discuss your child’s symptoms and dosing.
- I am considering/planning to adopt a child. Will you review medical records? Yes. Please call and speak to one of our receptionists to arrange this.